Well, leave it to MCI to be completely clueless about all things billing. Just a quick synopsis for those just tuning in.
- ~2001 – Enroll in 24/7 Unlimitied usage ISDN package
- April 2002 – WorldSham/MCI starts billling us for hourly usage
- Call in get it corrected
- May 2002 – more hourly usage charges on an unlimited account
- Call in get it fixed
- This pattern continues until we cancel account in November 2002
- Spend December 2002 until July 2003 still trying to get account credited for misbilled hours
The finally in July we received the following email and also a snail mail invoice to the same effect:
Account xxxxxxxxxx has already been credited in the amount of $2,976.39.
Account xxxxxxxxxx ISDN connect hours billed incorrectly from
05/02/02-06/02/02.
Service was to receive unlimited usage, this adjustment will be reflected on
the
07/01/03 invoice.
Thank you, for your patience.
Kim Burgett
MCI Billing Analyst
Tel: (703) 886-5857
VNET Number: 806-5857
Fax: (703) 886-0525
Toll Free: 1 (877) 709-8901
Email: kim.burgett@mci.com
or, ashburn-billsupport@wcom.com
Great! Dead. Done. Problem over. Account closed. Closure. Balance credited.
So guess what we got in the mail today? A fucking letter from Harvard Collections Services for $2993.17 on behald of MCI.. No wonder these people are getting sued twelve ways from Sunday. Unfucking believable.